Updated: 23 May 2018
RedR UK and Digital Training Solutions Ltd (“we”/ “our”/ “us”) are committed to protecting and respecting your privacy.
Data protection laws require companies to describe their role and responsibility when handling personal information. When you access and interact with our Platform, register for a course, communicate with us, etc. we are the data controller.
When you engage with the Platform because your employer or member organisation has paid for your access to our content, then:
When you register as a user of the Platform via an Individual account, we are the data controller for all personal information provided by you and collected by the Platform as you access and use the Platform.
We may collect and process the following data about you:
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers the Project Donors: USAID and UKAID (“our donors”). This is statistical data about our users' demographic data, survey results, browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
We use the following cookies:
The effect of disabling cookies depends on which cookies you disable but, in general, our Site may not operate properly if all cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our Site. If you disable all cookies, you may be unable to complete a purchase on our Site.
If you want to disable cookies, you need to change your website browser settings to reject cookies. How you do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer:
For Google Chrome:
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use your personal information together with other personally non-identifiable information to help us better understand our users, to personalize and improve your experience with our Site, and to improve the content and functionality of the Platform.This may include providing information about our goods and services that we feel may interest you and enhance your interaction with our Site. We will communicate with you about these goods and services via email or on our Site. These communications may include newsletters, promotional emails, or product updates. We will use your information for this purpose only if you have given your consent to receive marketing material from us at the point we collected your information, where required by law, or otherwise in our legitimate interests, provided these interests do not override your right to object to such communications.
When you register on the Platform, you will be asked to provide us with personal and employment information such as name, year of birth, email address, country location, the organisation you work for and other similar information. You may choose to enter personal data relating to your race or ethnicity, gender and sexual orientation when using the Platform. This type of information is considered to be a part of the “Special Categories of Personal Data” under Article 9 of the GDPR. By choosing to enter the above categories of personal data, you are giving explicit consent to the processing of this personal data for purposes referenced in this Policy. We will use this information to allow you to use the Platform, including to purchase courses.
If you purchase a course, we will record details related to that course including whether you start and/or complete the course, the scores you achieve in quizzes, your responses to interactive scenarios, certificates you earn, your responses to evaluation and feedback surveys, and other information relating to your learning. We use this information for the management and provision of courses.
If your access to the Platform is paid for by an employer or member organisation, we also share this information with them.
We will use this information in our legitimate interests (where we have considered these are not overridden by your rights), to administer the Platform, and for internal operations, including troubleshooting, data analysis, testing, research, and statistical survey purposes. We will also use this information to keep Mission Ready safe and secure, for measuring the effectiveness of how we present content and how we market and advertise.
We use non-personally identifiable information in our log files to analyse trends, to administer the Platform, to track users’ movements in and around the Platform, and to gather demographic information about our user base as a whole. We also utilise unstructured machine learning technologies to understand user behaviours and to provide user-specific recommendations and other personalisation of our Site experience.
We will combine information from other sources (such as your employer or member organisation, where you access to our content is paid for by an employer or member organisation) with information you give to us and information we collect about you in our legitimate business interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We use information held about you in the following ways:
We will only contact existing users, with their permission, about goods and services which may be of interest. We will contact you about these by email.
If you are an existing customer, we will only contact you by electronic means (e-mail only) with information about goods and services similar to those which were the subject of a previous sale to you.
You can opt-out of receiving future marketing communications from us at any time by following the directions contained in the e-mail to unsubscribe, or by contacting us at: firstname.lastname@example.org.
We do not disclose information about identifiable individuals to any third parties or our donors but we may provide our donors with aggregate information about our users.
We consider your personal information to be a vital part of our relationship with you and do not sell your personal information to third parties. There are, however, certain circumstances in which we may share your personal information with certain third parties, as follows:
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or similar legal process served on us or Mission Ready.
We will take reasonable steps to ensure that we only collect that personal information that is relevant for the purposes for which it is to be used. Furthermore, we will not process your personal information in a way that is incompatible with these purposes.
When we act as a data processor, we will only process personal information in accordance with the instructions given by thedata controller. /p>When we act as a data controller, we will act in accordance with your permission to offer you our services and as otherwise instructed by you. We will also give you the ability to opt out before we disclose your personal information to a third party or use your personal information for purposes that are fundamentally different than the purpose for which it was originally created.
If you would like to discontinue receiving communications from us, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at email@example.com.
Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at firstname.lastname@example.org.
We will provide you with the means to ensure that your personal information is correct and current. If you want to access and/or change the personal data we hold for you, you can request that data and/or those changes by emailing: email@example.com. If you want to delete your profile along with all personal information associated with that profile, you may request deletion by contacting us and instructing us to do so via: firstname.lastname@example.org.
We will respond to your request within a reasonable timeframe. Requesting deletion of your account means your personal information is permanently deleted and cannot be retrieved. Your learning account will be erased from servers. Access to your learning journey, certificates and past courses will also be deleted.
We retain your information while your account is active or as needed to provide services to you and your employer or member organisation, if your access to our content is paid for by an employer or member organisation. Thereafter, we may retain certain personal information indefinitely as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain aggregate information for research purposes and to help us develop and improve our Site and services.